Business of Fear

Hook at Tower of TerrorWhether in the business world or in writing fiction, fear of the unknown is pervasive. Fear can be applied to the context of a story – as in “don’t enter that room, the killer is hiding in there!” – or it can be the fear or taking risk, as I recently wrote about in the blog post, “Going There.” Today, I have decided to switch away from the subject of writing; rather, my focus is on business driven by fear.

Fear is counter-productive in business; it prevents an organization from finding new solutions. It hinders advancement, and it creates a culture of skepticism and cynicism when it becomes widespread. In my career of corporate communication, I have often encountered this debilitating emotion and its power to halt productivity and impede creativity. For example, in the case of bringing social media into a business, a common response has been, “if we cannot control it, we cannot be a part of it.” Never mind the fact that the discussion of the business by its customers and haters will occur with or without the company’s involvement. The epitome of having no control is when the company’s voice is absent from the conversation.

I have witnessed fear of changing a business model to compete with a larger competitor sink a small business. “It’s not who we are,” I would hear, or, “Our regulars will keep shopping here.” That proved not to be the case. A small risk can go a long way, exemplified by those few small businesses that survived the onslaught of the big box store chains when they moved into my old town. As for the business I was acquainted with, it died a slow and painful death as it resisted trying new techniques in the name of fear. It missed an opportunity to remain competitive by defining a niche as the other surviving shops did.

It’s an unfortunate reality – so many great opportunities in collaboration and innovation are missed by businesses that abide by the fear of the unknown. Optimism, research, and strategic planning will combat this, however. It takes dedication and perseverance to not back down from what you believe is the right path forward. It takes leadership. Fear can be beat, and it requires hard work. In the grand scheme, the fearless will not only thrive, they will win.

When you have an idea to improve something – your business, you creative endeavor, or your life – don’t let fear be a deciding factor. Do it!

A Writer’s Exploration: Going There

Now that I have been back to writing fiction consistently for the past year (a nice break from the corporate writing), I realized there is an occasional conflict I face: “going there,” as in, “Oh no! He did not just go there!” It appears during the writing process when I come to the figurative fork in the road, but I typically resolve it without much difficulty. However, some instances throw me into a relentless vicious cycle of decision-making.

In fiction it’s easy for a writer to fall in love with a character, and I don’t mean romance. There are those protagonists and secondary characters that embody special traits to make the story work, whether they are likeable or repulsive. Writers love their creations; they have to. The creations take on lives of their own, living and breathing on our pages. There are those moments of reckoning, however, when a character must meet its demise. It can be a difficult thing to wrap my head around. You would think it would be easy, having no trouble portraying violence, dementia, and gore when a story calls for it. I get attached.

It’s not just ending a character’s life that can hard at times, the same conflict arises in morphing an apparently good character into something evil and despicable. I am battling with myself right now over a particular secondary character my workshop readers have expressed a liking for. Do I maintain her damaged but otherwise good-natured persona, giving her a positive role? Or does an unspeakable malevolence brew in her gut under that sweet exterior? Ultimately, I know the latter choice is the right direction for an already twisted story about a disturbed protagonist.

If I learned anything from reading Stephen King’s “Rita Hayworth and the Shawshank Redemption” recently, it is that the apparent good guys can be bad, and the bad can be good. Many shades of gray define humans, not polar extremes in outlook and behavior. People do what they must in order to survive – good or bad – that’s our nature.

King’s novella also taught me to portray a scene – to show prison violence, in particular – for what it is, in all of it’s gruesome detail and the very real impact it has on human beings. He went there without self-censorship or Hollywood-style heroics, and applied a raw sense of humanity in response to it; the type of humanity that exists in beaten down characters that must be willing to endure the worst atrocities in order to survive. He painted a cruel yet honest portrayal of prison life. That alone made for a compelling story. He took the risk and succeeded.

Today, I am putting an end to that “going there” conflict, driving an icepick through its callous heart. The relentless vicious cycles of decision-making have met their demise.

Ever face this risk-taking conflict? Please share your thoughts, spill your guts – just remember to clean up after yourself.

A Writer’s Exploration: Saving the English Language from Digital Laziness

I doubt any English speaking people today would argue the idea that digital media – namely social media and texting – has given rise to laziness in using the English language. When I’m not out fighting the world on acronyms and jargon – well, not exactly fighting the world – I am a proponent of using our language properly. And no, I don’t mean stuffy prim and proper aristocratic dialogue, which you will not find in my writing, I mean knowing the basic rules of grammar and punctuation.

It’s not hard, really, we learn those rules in elementary school and perfect them throughout our educations and beyond. Yet, in the advent of immediate access to sending and receiving information, there seems to be a culture based around rushing to the point by any means necessary, even if it means sacrificing a period here or a comma there. Before long, whole words are missing while others are severely bastardized. The beautiful language of Dickens, Woolf, and Hemingway is suddenly a pale and decaying reflection of its former self degrading incrementally through every generation of retweets and copy and pasted status updates. Single letters and numerals come to represent words and twenty question marks follow an incomplete sentence because the author really wants you to know that the question is a question, a strong and inquisitive one at that.

I know this single blog post or anything else I say or do will not fix this overnight – or ever. Realistically, it will grow worse before a generational backlash led by future kids thinks good grammar is cool again. Was it ever cool? However, I will walk the talk (another tired cliché) by spreading the [emotion of your choice] of communicating well with others because the words and marks mean what they say and say what they mean. Imagine reading 140 characters and understanding exactly what the author intended with no ambiguity. I see no harm in that.

We have all heard some statement such as how much energy would be saved if everyone would shut off a light bulb an extra hour a day. How many tweets and status updates would be salvaged from the oblivion of apathy if everyone took an extra five seconds to correct their language? We just might begin to truly communicate again.

A Writer’s Exploration: Fleeting Ideas

That worst possible scenario for any creative person struck me this weekend – drawing a blank on ideas about what to write about. I knew I needed to write something about writing, but what? I ignored the news for the past week or so, having no idea of what the latest is on the hot button issues or presidential race. I know there has been a lot of politicization on the unfortunate Martin death in Florida, as evidenced in some posts on Facebook and Twitter I read, which made me feel sick. Why shouldn’t I be surprised, though? Somehow, the conservatives support the shooter, while the liberals support the victim. I really don’t get it. Yet another example backing my life-long independent streak and disdain for partisan politics. Whatever. Moving on now.

Here I am writing about something with no particular purpose in mind. Just letting the words spill from my mind and into my fingers finding their final resting place on the computer screen. I write because I do, I have stories to tell, from what I have been told. With no ideas in mind the language still manages to take form in something comprehensible. That is, if you find the stream of consciousness gibberish comprehensible. I’m not sure I do right now as I fight to stay awake.

But this is how ideas are born, at least for me. Well, this is one of several ways they are born; one I don’t use enough when I am faced with this weekend’s dilemma of fleeting ideas. So, as I write this piece having no ideas, the idea has already taken form – a blog post about having no ideas. How obnoxious can I make this? How poignant and life changing? How mundane. I write because I need to, because it’s my job, my education, my passion. Because I would much rather invest my short time on this planet creating and hopefully enlightening others than passively watch hours of television each night. That would suck the life right out of me; I know so because it has happened.

While the news media pundits debate whatever the current topic is – I seriously don’t know – and reality TV shows continue to take the country by storm, I will sit idly by with an active brain and computer on my lap typing away. That’s what matters to me.

Book Review: Media Control by Noam Chomsky

I really did not know what I was stepping into when I decided to read Noam Chomsky’s Media Control. The history of propaganda leading to its modern day usage fascinates me, especially in how it ties in with the early days of the Public Relations discipline. This book covered several interesting theories on the use of propaganda in democratic societies to control the “bewildered herd” – Chomsky’s term for describing the uneducated and uninformed public. Beyond the theoretical aspect of propaganda early in the book, which is where my interests are, it morphed into criticisms of the United States government making hypocritical cases for war and holding ownership over all of the media outlets. It went further into how journalists should have covered the events leading to the Gulf War if they were not bought and owned by the government. In this respect, the book left me with more questions and doubts about his claims than answers to my historical interests.

Chomsky writes about manufactured consent, a method for creating scenarios that the masses could all agree to support – propaganda – in order for the democratically-elected governing body of intellectuals to achieve its goals. The concept is something I have paid attention to for quite some time in mass media – newspapers, cable news, news websites, social media, word of mouth – it’s an amazing phenomenon when one subject is discussed in all corners of mass public communication. I see it in the 2012 presidential race as the slanderous tactics used between the Republican contenders for the nomination; I recognized it in the case made to invade Iraq almost a decade ago. Though I feel propaganda has shifted wildly in the past few years, the desire to use it to win over the audience is alive and well.

Slogans seeming to contain little or no value are a primary manipulation tool to support the concept of manufacturing consent. According to Chomsky, “the point of public relations slogans like ‘Support our troops’ is that they don’t mean anything.” (Location 109) As much as I have always supported our troops, I never comprehended how that justified our country’s involvement in Iraq, yet I have heard and read the slogan more often than anything else since Operation Iraqi Freedom started in 2003. Similarly, in the social media sense, how will copying and pasting a cause-based Facebook status for an hour alleviate world hunger or eradicate cancer?
Initiatives are branded with vacuous slogans that no one can argue with, essentially putting the entire public on the same page despite their many diversities and multitude of opinions. Who in their right mind will argue the idealism of supporting our troops? Other than a few possible isolated events, it would be virtually unheard of.

Fear is a strong ingredient in manufacturing consent, according to Media Control. The masses must be whipped into shape to support a war as well as other government initiatives. They need to fear the evil despot of a foreign land who is hell-bent on taking over the world. Fear unites the public like no other, and the jingoistic slogans feed the mass hysteria making the bewildered herd that much easier to manipulate. However, “the picture of the world that’s presented to the public has only the remotest relation to reality.” (Location 182) Reality does not matter in the court of public opinion as long as it pushes the agenda forward. The agenda, of course, only serves the narrow democratic governing body that decides what is right for the public, because they cannot think for themselves. An interesting concept, though I question its validity.

Starting with the early days of propaganda, another key factor that allowed mass manipulation to occur was individual isolation. Individuals who would not agree with their government felt they were alone in their thinking; that no other like-minded people were around. Without the ability of like-minded people to congregate and build strength in shared knowledge and numbers, they were powerless to combat the governing body’s propagandized agenda. Chomsky wrote of early dissidence surrounding the Vietnam War – a first step toward where we find our society now, I believe – though I sense he did not have much faith in it lasting.

Since this book was published in 2002, social media did not yet exist and much has changed in these ten years. With the advent of the social web has come strength in large like-minded numbers and amazing quantities of immediately shared knowledge, leading to the masses telling a cancer research non-profit to reverse a controversial funding decision. It led to residents unifying to recall controversial elected leaders in a few states; to the American people and businesses forcing the US Congress to drop special interest-fueled anti-piracy bills that would have hampered our First Amendment freedoms on the Internet in the name of protecting intellectual properties; and to full-blown political revolutions in the Arab world.

The social web has opened the floodgates, so to speak, giving people everywhere not only a voice, but also the ability to quickly share information and to congregate like never before in history. Perhaps what we are experiencing is a global revolution, a path to true democracy that is not run by the select intellectual few, as Chomsky claims. It is exciting to witness technology altering the course of human history on both local and global scales. And this is probably the first time since the invention of propaganda that it can no longer work, at least not in its original form.

Healthy skepticism and honest discussions held between thousands of people at any given minute of the day have broken down the old propaganda tactics, but that doesn’t mean some governing factions won’t continue to find new methods to use it. If the US government was truly practicing rule by propaganda, as Chomsky suggested, it must be looking at new methods and tactics to confront the masses’ new voice. Perhaps, there was an ulterior motive to the Internet anti-piracy bills, an attempt to take control of a free speech platform, thereby censoring it to serve the interests of the government, and to potentially create a revenue stream. Maybe I’m being too cynical.

From my perspective as a professional writer, these theories on propaganda used to persuade the masses can teach a lot about human nature and influence my approach to the craft, but I feel a responsibility to never deviate from the truth. The truth as Chomsky presents in Media Control leaves me skeptical, in fact, it makes me think this book is a piece of propaganda itself to promote his personal, albeit far-fetched, beliefs. Right or wrong, it has instilled in my creative brain some new ways to observe society and to persuade – or win over – the audience in my professional writing. That alone made Media Control a worthwhile venture.

This review was first published at: http://riseofthecenter.com/2012/03/30/chomskys-book-on-propaganda-is-a-bit-of-propaganda-itself-but-still-thought-provoking/10183